Getting paid with Stripe

Updated October 2026

You sell through your own Stripe account. Fans pay you directly. Las Aguas never holds your money and takes no cut. You only pay Stripe's normal fees.

Connect Stripe

Open Webstore or Ticketing. The setup panel is at the top.
Press Connect your Stripe account.
Pick the country your business is based in. Stripe fixes this and it cannot be changed later. If you already have a Stripe account, pick the country it is registered in.
Read and tick the seller terms.
Fill in Stripe's own form. It asks who you are and which bank account to pay. Have your ID and bank details ready.
You come back to the dashboard. The panel says Connected.

One connection covers your tickets and your shop. Only the account owner can connect or disconnect it.

When you get paid

Stripe pays your bank on its own schedule, which you can see in your Stripe dashboard. Las Aguas is not involved.
Everything is charged in euros. If your Stripe account pays out in another currency, Stripe converts it.
Fans pay by card through Stripe's checkout. PayPal is not available.

Refunds and problems

You are the seller, so refunds, returns and chargebacks are yours. Do them in your Stripe dashboard.
Tax on your sales is yours too. See Merch: shipping, VAT and returns.
An order says pending but the buyer says they paid? Look the payment up in Stripe. Stripe is always right.

What the messages mean

You see	What to do
Finish Stripe setup	Stripe still needs details from you. Press it and finish the form. Nothing sells until it is done.
Sales are paused on your account	Las Aguas paused your sales, for example if a page looks misleading or buyers complained. Email us and we will talk.
You pressed Disconnect Stripe	Your shop and tickets go off sale straight away. Connect again to put them back.

Still stuck? Email contact@lasaguasproductions.com. If the dashboard showed a box that says "That didn't work", copy the grey details in it and paste them into your email. It helps us find the problem fast.