Something is not working
Updated October 2026
Most problems fix themselves on a retry. When one does not, here is how to get it to us with enough detail to fix.
Quick things to try first
- Refresh the page.
- Log out and back in.
- If a connected account looks wrong, reconnect it. See Connect your accounts.
- If a payment or order looks wrong, check it in your Stripe dashboard. Stripe is always right. See Getting paid with Stripe.
The error box
When something fails, a box titled That didn't work appears over the page, with a plain sentence about what happened.
- Some boxes also show a short block of details: a reference, what you were doing, when, the page, your account number and the kind of problem. It holds no passwords or private data, so it is safe to send.
- Press Copy details, then paste it into an email to contact@lasaguasproductions.com.
If the box already gives you a plain reason, such as "That email is already invited", you can usually fix it yourself and do not need to send anything.
What "Kind of problem" means
| It says | What to do |
|---|---|
| no internet connection | Check your Wi-Fi or data and try again. |
| could not reach our server | Wait a minute and retry. Send us the details if it keeps happening. |
| sign-in expired | Log out and back in. |
| not allowed (signed out or no permission) | Log out and back in. If you are a member rather than the owner, this might be something only the owner can do. See Team and permissions. |
| file storage problem | The file may be too large or the wrong type. Try a smaller one. |
| permission problem | This is usually on our side. Send us the details. |
| server error | Our side broke. Send us the details. |
| unexpected error | Try again, then send us the details if it keeps happening. |
Report a Bug
Found something broken or confusing, even without an error box? Tell us properly.
- On a computer: press Report a Bug at the bottom of the sidebar. On a phone: open the More tab and tap Report a Bug.
- Describe what went wrong. This is the only required field.
- Drag the severity slider: Cosmetic, Minor, Moderate, Major or Critical.
- Your browser and operating system are filled in already. Fix them if they are wrong.
- Add the page it happened on, steps to reproduce, and what you expected, if you have them.
- Attach up to 5 screenshots, 10 MB each.
- Press Submit bug report.
There is no ticket number and no email reply. If it is urgent, also email contact@lasaguasproductions.com.
Still stuck? Email contact@lasaguasproductions.com. If the dashboard showed a box that says "That didn't work", copy the grey details in it and paste them into your email. It helps us find the problem fast.