Your data, archives and closing your account
Updated October 2026
Your data is yours. You can download most of it yourself at any time, and you can ask us to delete it. This page covers both, plus what we remove on our own.
Data Export
- On a computer: open More in the sidebar, then Data Export.
- On a phone: open Settings, then the More tab, and scroll down to Data export.
- Pick a file and press Download CSV. Files with a date range let you set a From and To first.
- For everything at once, press Download ZIP on Everything together.
| File | What's in it |
|---|---|
| Calendar Posts | Every planned and posted item: dates, types, platforms and status. |
| Platform Metrics | Daily follower and engagement numbers for Instagram, TikTok, YouTube and Spotify. |
| Post Metrics | Reach, views, likes, comments, shares and saves per post, over time. |
| Customers | Everyone on your list: contact details, consent, tags and purchase history. |
| Mailing List Subscribers | Just the people currently subscribed to your newsletter. |
| Email Campaigns | Every campaign you sent, with its stats. |
| Webstore Orders | Orders with items, amounts, fees and shipping. |
| Ticket Orders | Ticket sales across every event. |
| Ticket Attendees | The door list for paid tickets. |
| Revenue Summary | Monthly totals: gross, fees, net and refunds. |
| Billing and Payments | Your subscription payments, fees and invoices. |
| Links Page Visits | One row per visit to your links page. |
| Links Page Clicks | Every click, with its destination. |
| Goals | Your growth targets and progress. |
Everything is scoped to your artist account only. The full ZIP is limited to 3 downloads a day, 15 minutes apart. If a single file has too many rows, set a shorter date range and try again.
The monthly content archive
Each month, we check your calendar posts from two months back. If any have an uploaded photo or video, you get an email with a link to download them all as one ZIP. The link works for 60 days.
- On the 1st of each month, any post older than 5 months has its photo and video files removed from storage. The post itself, its captions and its stats all stay. Only the files go.
- Switch the email off, or send it to other addresses, under Settings, Notifications, Monthly content archive.
What else is removed automatically
| What | When |
|---|---|
| An event's ticket page | Comes down 6 weeks after the show. |
| An event and its ticket orders | Deleted 6 months after the show. Export what you need first. |
| Everything else: customers, campaigns, webstore orders, goals and the rest | Kept for as long as your account is active. |
Closing your account
- Cancelling your subscription stops billing but keeps your data and your login. See Billing, plans and cancelling.
- Disconnecting a platform in Connected Accounts deletes our access to it, and the data we hold from it, straight away.
- To delete your account and the personal data we hold about you, email contact@lasaguasproductions.com from the address on your account.
- Use the subject line Data Deletion Request.
- We confirm within 7 days and finish within 30, except for records we are required by law to keep.
Export anything you want to keep before you ask us to delete it.
Still stuck? Email contact@lasaguasproductions.com. If the dashboard showed a box that says "That didn't work", copy the grey details in it and paste them into your email. It helps us find the problem fast.